Mobile / Slots
These terms set out the rules that apply when you open and use a vbi88 account — from how deposits work with bKash and Upay to what we expect from you and what you can expect from us. Access to our platform depends on your local law and eligible region, so read these carefully before proceeding.
By creating an account on vbi88, you accept these terms in full. They apply to every action you take on the platform — opening your wallet, making a deposit through bKash or Upay, browsing game lobbies, or contacting support. We may update these terms when required; continued use of your account after a published change means you accept the revised version. Where local law or regulation affects your ability to access certain features, those restrictions take precedence over anything stated here. Eligibility is determined by your jurisdiction and the applicable rules at the time of access. We rely on the accuracy of the account details you provide. If your registered name does not match the mobile wallet you use — whether bKash, Upay or another local method — we may place a hold on the transaction while we verify the record. You are responsible for keeping your login credentials private. Any activity carried out under your account credentials is considered authorised by you unless you report a breach to our support team promptly. These terms do not override statutory rights you hold under Bangladesh consumer law.
Not every interaction on vbi88 falls under the same rule. Understanding the scope helps you know when our policy governs your experience and when an external provider's own terms take over.
Covers registration, login, identity checks and the steps shown in your account settings. We manage these directly. Any access issue — locked account, unrecognised login — is handled through our published support route.
Applies to deposits and withdrawals processed through the payment routes available in your account. Transaction records are visible in your account history. Disputes follow the process described in these terms, not the wallet provider's policy.
All game lobbies, promotional notices and account-area text are published under these terms. Game content is supplied by Microgaming, Spadegaming, Pragmatic Play and PG Soft; each studio's own content rules apply to specific titles within our lobby.
Payment providers like bKash and Upay operate under their own terms. We are not liable for delays or holds imposed by those services. Similarly, any external link you follow from our site is outside our scope once you leave the domain.
These terms give you a clear set of practical actions you can take at any point. You have the right to review your own transaction history directly from the account dashboard — every bKash deposit, Upay transfer and withdrawal appears there with a date and reference. If any record looks wrong, you can raise a correction request through our support channel; we will check the transaction log and respond in writing. You can update account details such as your registered mobile number through the account settings area. For changes that require identity verification, the instructions are shown inside the account, and you follow the fields and steps displayed there. We will not alter personal data on your behalf without a formal request from the registered account holder. If you decide to close your account, that request is handled through the same support route — submitted in writing, with your registered contact details included so we can confirm ownership before processing.
Open your account dashboard and select the transaction history section. Every deposit and withdrawal — including bKash and Upay entries — carries a reference number and timestamp you can cross-check against your mobile wallet statement.
Use the account settings page to update your mobile number or email address. Where identity verification is needed, follow the steps shown inside the account. Do not share verification documents via chat — use the secure upload path provided.
If something in these terms is unclear, contact our support team through the live chat or email route listed on the contact page. State your account reference and the specific clause you are asking about so we can respond accurately.
Send a written closure request via our published email support route. Include your registered name and mobile number. We confirm ownership before processing the request and provide a final transaction summary on closure.
If you have a question specifically about these terms — your rights, a transaction dispute or an account restriction — use one of the contact routes below. We handle policy questions separately from general account help, so mention your concern clearly when you write in.
Open the chat widget from any page while logged into your account. For terms-related queries, describe the specific clause or transaction you are asking about. Chat is available through the support section of the site.
Send your question to the support address listed on our contact page. Include your registered account email and a brief description of the terms issue. Email is the preferred route for written records of policy disputes.
The Help Centre inside your account covers common terms questions — transaction holds, account verification steps and scope queries. Check there first; many policy questions are answered in the published FAQ articles.
We want you to know exactly how we treat the information and agreements that sit behind your account. These are the standards we apply when it comes to data, access and policy changes.
Account data — your registered name, mobile number and transaction log — is held to process your use of the platform. We do not share personal data with third parties outside of the payment verification path and any obligations required by applicable law.
We use cookies to maintain your login session and to keep your account settings consistent across visits. No advertising cookies from third-party networks are placed without your acknowledgement. You can review cookie settings in your browser.
Login credentials are your responsibility to protect. We will never ask for your password via chat or email. If you suspect unauthorised access, use the account recovery option on the login page immediately and contact support to flag the issue.
When we update these terms, a notice is posted in the account-area notification section before the change takes effect. You can request a copy of the current version at any time by emailing support with your account reference and the subject line Terms Copy Request.
Real questions about what these terms mean for your account. If yours is not here, reach out via the support routes listed above.
Yes. Any deposit or withdrawal processed through a payment route connected to your account — including bKash and Upay — falls under these terms. The wallet provider's own conditions also apply on their end; disputes about transaction timing or holds on the wallet side go to that provider.
Depending on the nature of the breach, we may restrict access to certain features, place a hold on pending transactions or suspend the account while we review the activity. We will notify you at your registered contact address and explain what action we have taken and why.
Access depends entirely on your local law and eligible region. We do not make a legal determination on your behalf. It is your responsibility to check whether using this platform is permitted where you are located before registering or depositing funds.
Open your transaction history in the account dashboard, locate the reference number of the disputed entry, and contact support via live chat or email. Include the reference number and the date. We will cross-check our transaction log and respond with the record we hold.
We post an update notice inside the account notification area before any change takes effect. We do not make retroactive changes. If you continue using your account after the effective date shown in the notice, that constitutes your acceptance of the revised terms.
The studios — Microgaming, Spadegaming, Pragmatic Play and PG Soft — supply game content under their own agreements with us. When you play a title in our lobby, our account terms govern the session on our platform. The studio's own content rules apply to the game mechanics themselves.