Mobile / Slots
vbi88 is clear about what account data we collect, why we collect it, and how you can review or correct it. Access to this platform depends on your local law and eligible regions — this policy applies wherever our services are available to you.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the payment method you connect to your account wallet. If you use bKash or Upay to fund your account, we record the transaction reference and amount as part of your account history. We do not store your bKash PIN or Upay credentials; those stay with your wallet provider. Device and browser data — such as your IP address, device type and session timestamps — are logged automatically so we can keep your account secure and detect unusual access. We use this data to operate your account, process transactions, respond to your support queries and comply with obligations that apply in eligible regions. We do not sell your personal data to third parties. Where we share data with payment processors or fraud-detection services, we do so only to the extent needed to complete a transaction or protect your account. Retention periods vary by data type; financial transaction records are kept as required under applicable rules. You have the right to ask what data we hold about you and to request corrections.
This policy covers data we process through vbi88 and any linked account services available in eligible regions. It does not extend to third-party websites, payment-provider apps or studios whose lobby content appears inside our platform. Understanding the boundary helps you know when to read our policy and when to check another provider's terms.
Data you submit when creating or updating your vbi88 account — email, phone number and identity fields — falls within this policy. We process this to operate your account and verify your identity as required in eligible regions.
Payment records linked to your account wallet, including bKash deposits and Upay transfers, are covered here. We log the reference, amount and timestamp. We do not access the wallet app itself; that is governed by the wallet provider's own policy.
Browsing behaviour on vbi88 — pages visited, session duration, device type — is collected via our own analytics. This data is used to improve the account experience. It is not shared with game studios or payment processors.
Game content from studios available in our lobby, or external links you follow, fall outside this policy's scope. We have no control over how those services handle your data; check their own privacy terms before providing any information to them.
You are not a passive data subject. There are real steps you can take — through your account or directly with our support team — to review, correct or question how your data is handled. Start with the account settings page, which shows the profile fields we hold on record. If anything is out of date or incorrect, you can submit a correction request through the support route listed on the contact page. For transaction records — including bKash deposit logs and Upay wallet entries — the account history section shows the reference, date and amount for each entry. If a record looks wrong, flag it through support with the transaction reference ready. If you want to know what data we hold beyond what is visible in your account, or if you want to ask about deletion, send a written request to the published contact address. We aim to respond within a reasonable period; timelines depend on the nature of the request and applicable rules in your region.
Open the account history section to see transaction logs, including bKash and Upay entries. Each record shows the date, amount and reference. If a record appears incorrect, note the reference before contacting support.
Profile fields — name, contact number, email — can be flagged for correction through support. We will verify your identity before making any change to core account details.
Send a written query to the published support address if you want to know what specific data we hold. Describe the data category you are asking about; we will confirm what we have and the basis for holding it.
For anything beyond a simple record check, the published support route is the right path. Have your account reference and the nature of your request ready. Eligibility for certain actions depends on local law and your region.
If you have a question about this policy, want to review the data we hold or need to correct something in your account, use the routes published on vbi88. We do not publish support hours or response guarantees — describe your request clearly and include your account reference so we can respond accurately.
The live chat widget on vbi88 connects you to the support team. Use this for account-level queries, including questions about transaction records or profile data.
Send a written privacy or data request to the email address published on the site's contact page. Include your account reference and the specific data category you are asking about.
The account help section on the site covers common data and profile questions. Check there first — many record and correction requests can be started directly from your account settings.
Data security is not a branding claim — it is a set of operational choices you can ask us about. Here is how we approach the main areas covered by this policy.
We use cookies to keep your session active and to understand how the site is used. You can adjust cookie preferences through your browser settings. Functional cookies required for account login cannot be disabled without affecting access.
Access to your account requires your registered credentials. We log session timestamps and device information to flag unusual login patterns. If we detect access that does not match your normal behaviour, we may ask you to verify your identity.
We keep transaction records — including bKash and Upay payment logs — for the period required under applicable rules in eligible regions. Profile data is retained while your account is active and for a defined period after closure.
If we update this policy in a way that affects how we use your data, we will post a notice on the site before the change takes effect. Continued use of your account after that date means you have seen the updated terms.
These are the questions we see most often about account data, payment records and your rights under this policy. If your question is not here, the published support route is the right next step.
We collect the registration details you submit — name, contact number and email. Once your account is active, we also log device and session data, transaction references from bKash or Upay deposits, and any information you provide to support. We do not collect wallet PINs or credentials.
We share data only where necessary — with payment processors to complete a bKash or Upay transaction, or with fraud-detection services to protect your account. We do not sell personal data. Game studios in the lobby do not receive your account or payment data from us.
Open the account history section after logging in. Each deposit and withdrawal entry shows the date, payment method, amount and reference. bKash and Upay entries appear in the same log. If a record looks incorrect, contact support with the reference number ready.
Yes. If your profile information is outdated or incorrect, raise a correction request through the support channel published on the site. We will verify your identity first. Core account fields such as your registered name are not changed without identity confirmation.
Retention periods vary by data type. Financial records, including payment transaction logs, are kept for the period required under rules applicable in your eligible region. Profile data is held for a defined period after account closure. You can ask for specifics through the published email contact.
This policy applies wherever our services are available to you. Access and eligibility depend on your local law and eligible region. If you have a question about whether this policy covers your specific situation, use the contact route on the site to ask directly.