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This page sets out the legal framework that governs your use of vbi88. What applies to your account depends on your local law and the eligible regions where access is permitted — read these terms before you open or continue using an account.
vbi88 operates under terms that are governed by the laws of the jurisdiction in which the platform is registered. Access from Bangladesh is subject to local law and eligible region rules — we do not make legal certainty claims about availability in your location. You are responsible for checking whether accessing this platform is permitted under the laws that apply to you personally. These terms cover your account, your transactions and your use of site content. When you deposit via bKash or Upay, those transactions are recorded in your account history and are subject to the conditions stated in your account agreement. We do not alter transaction records after settlement; if you believe a record is incorrect, the process for raising that question is set out in the rights section below. Cookies and session data collected during your visit are governed by our data policy, which is accessible from the footer of every page. Any third-party payment processor — including bKash and Upay — operates under its own terms separately from ours. We update these legal terms when the platform's operational conditions or applicable requirements change; the date shown at the foot of this page reflects the current version. Continuing to use the account after a published update constitutes acceptance of the revised terms.
Understanding where this policy applies helps you know which rules govern your account actions and which are handled separately. Not every interaction on vbi88 falls under the same policy document — account access, payment transactions, site content and third-party services each have distinct treatment.
Rules around account creation, login, identity verification and suspension fall inside this policy. If access to your account is restricted, the steps for raising that with us are set out in the rights and support sections on this page.
Deposits and withdrawals processed through bKash or Upay are recorded in your transaction history and governed by the account agreement. The payment processor's own terms apply in parallel — we cannot override those terms on their behalf.
Game content supplied by studios in our lobby — including titles from Microgaming, Spadegaming, Pragmatic Play and PG Soft — is governed by the content licensing terms of those providers. We publish only what is available; we do not control provider-level policy changes.
External links, wallet apps and mobile network services accessed from our pages are outside the scope of this policy. Their own terms and privacy conditions apply once you leave the vbi88 domain. We do not assume liability for third-party service behaviour.
Your account gives you several concrete ways to act on these terms. You can review your full transaction history — including bKash and Upay deposits — directly from the account dashboard under the records tab. If a detail on your account profile is incorrect, the edit function is available in account settings; changes to identity documents require you to submit the corrected file through the verification section. For any question that the account interface does not resolve, you can raise it through the support routes listed on this page. We aim to acknowledge policy queries through our published contact routes. You do not need to state a formal legal basis to ask a question — write clearly, include your account reference and describe the record or detail you are asking about. Requests related to account data or transaction corrections take priority in our support queue when they are submitted with the account reference included.
Open the records tab in your account dashboard to see itemised transaction history. bKash and Upay entries are listed with timestamps and reference codes you can cross-check against your mobile wallet history.
Account profile fields — name, contact number, wallet address — are editable in settings. Identity document corrections require a file upload through the verification section; account support can guide you through the steps shown there.
You can contact us through the support routes below with any question about how this policy applies to your account. Include your account reference in the message so we can locate your records without asking follow-up questions.
If you need assistance with an account restriction or a disputed transaction record, our support team handles those through the live chat and email routes published on this page. Response approach is set out in the support section below.
We publish the contact routes below for policy, account and legal queries. Use the channel that works for your situation — live chat for immediate account questions, email for document submissions or formal policy requests. We do not publish operating hours we cannot verify; use the channel and we will respond through it.
Access live chat from the support icon on any page while signed in. It is the fastest route for account access questions, transaction record queries or any policy point you need clarified against your current account status.
Send policy-related requests, document corrections or formal legal questions to our published support email address. Include your account reference and a clear description of the matter so we can route your message to the right team without delay.
The help section inside your account covers common policy questions, wallet verification steps and how to read your transaction records. Check there first — many questions about bKash and Upay entries are answered with step-by-step notes already published.
We collect only the data needed to operate your account and process transactions. Retention periods, cookie use and your rights over stored data are set out in the data policy linked in the site footer. You can request a summary of what we hold at any time through the support routes on this page.
Account data — including transaction records for bKash and Upay deposits — is stored in accordance with our data policy. We do not sell account data to third parties. You can request a copy of your data through the email support route at any time.
We use cookies to maintain your session, remember account preferences and measure site performance. The cookie policy in our footer explains what each category does and how to manage your preferences from your browser settings.
Your account is protected by password and, where configured, an additional verification step at login. We never ask for your bKash PIN or Upay PIN through any support channel. If you receive such a request, report it to us immediately via live chat.
When we update these legal terms, the revised version is published on this page with an updated date at the footer. We do not send individual notifications for minor policy clarifications, but material changes that affect account conditions are communicated through the account notification area.
These questions address what real account holders ask about their rights, data, access conditions and how to reach us on policy matters. If your question is not covered here, use the support routes above.
Access depends on your local law and the eligible regions where the platform operates. We do not make legal certainty claims about availability in Bangladesh. You are responsible for checking whether access is permitted under the laws that apply to you personally before opening or continuing to use an account.
Your full transaction history — including bKash deposits and Upay entries — is available under the records tab in your account dashboard. Each entry shows a timestamp and a reference code you can cross-check against your mobile wallet history independently.
Standard profile fields — contact number, wallet address — are editable in account settings. If an identity document needs correcting, upload the revised file through the verification section. Account support can walk you through the exact steps shown there if you get stuck.
Send formal policy requests to our published support email address. Include your account reference number and a clear description of the matter. Live chat works well for account-level questions; email is the appropriate route for document submissions and policy clarifications that need a written record.
We publish the updated version on this page with a revised date at the footer when terms change. Material changes that affect account conditions are also noted in the account notification area. Continuing to use your account after a published update means you have accepted the revised terms.
Our policy governs how your account records those transactions. bKash and Upay each operate under their own separate terms — we cannot modify those terms on their behalf. If a dispute relates to the payment processor itself rather than your account record, you need to contact that processor directly.